Tourist Industry Assignment Example | Topics and Well Written Essays - 4500 words

Tourist Industry - Assignment Example Manipulation and Cooperation Twisting and distorting facts to make them appear more attractive. Coercion The applications of direct threats or force upon resisters. Effective Incentive Scheme Staff is unhappy with the arrangement of incentive scheme and tension is running high between the local management and the sales staff. Staff at Euro is also in competition with one another as the greatest amount of time saved per month by an individual globally, is rewarded with a cash payment. DIRECTIONS: Euro Travel in such a case should setup its own incentive scheme, which can produce effective results by keeping the following results in consideration. Communicate goals Communicate what you are doing and why is crucial to success. Everyone needs to know what the goals are and what are the rewards for achieving those goals. Know your objectives There is no point implementing an incentive scheme just because everyone else is. Establish what aspect of your business you are trying to improve, be it product knowledge, absenteeism rates, customer satisfaction or retention rates Convince the board If you have got the objectives right, know what you want to do, why and how, then winning the board over should not be too hard. Consult with staff As such schemes are all about staff participation, it makes sense to get them involved at the beginning. Find out what would motivate them to work harder or please more customers. Maintain momentum Management needs to keep banging the drum and alerting employees to any results, new targets or rewards. It needs to become part of the company culture. Make it pertinent This ties into ensuring the rewards are appropriate. Different departments or locations will probably have different objectives, so you need to...Staff at Euro is also in competition with one another as the greatest amount of time saved per month by an individual globally, is rewarded with a cash payment. There is no point implementing an incentive scheme just because everyone else is. Establish what aspect of your business you are trying to improve, be it product knowledge, absenteeism rates, customer satisfaction or retention rates Staff feels that their needs at work are not being met and that there is too much "clock watching" by themselves and managers. They are dissatisfied not just by the incentive scheme but also by poor management. Due to war against Iraq the hotels from Paris to Rome to Berlin have seen a drop in reservations and anticipate a greater slowdown, in peak tourism season. This is due to fears of global terrorism and economic gloom in many parts of the world. The drop in visitors is all the more damaging because the world's big spenders, the Americans and Japanese, top the list of those staying home. There has been an angry reaction in the South West to an independent report, which has suggested the possible introduction of a tourism tax. Malcolm Bell, the chief executive of South West Tourism, has described the proposal as "barking mad". Many businesses said such a tax would be costly to administer and would stop people visiting the area on holiday. The cases